Pondkeeper Reviews

The company was very helpful when I rang about delivery and said it had just been delivered which it had The pump is much better than my old pump and was half the price I will definitely use them again

Had a problem with a pond pump in operation for 18 months tripping electrics. Emailed Pondkeeper regarding guarantee. A few checks were suggested to ensure possible cause, once established pump replaced without issue.

DPD delivered the wrong parcel.when Pondkeeper were informed of our unsuccessful attempt to retrieve said parcel,they sorted out the problem quickly.Well done always been pleased with Pondkeepers service.Many thanks.

I will always use this company for any of my equipment for the pond. They are incredibly helpful and the returns processes are excellent. I had a problem with my pump and the man in the phone listened to the problem and resolved the problem at no extra cost to me. The pond is looking great again-thank you

Im writing a review for my dad. He ordered something from Pondkeeper and it was faulty so he sent it back and got a full refund with no problems at all. He said he would give more than 5 stars if he could. Thank you very much for the refund and good customer service. Will shop with you again.

The customer service from Pondkeeper is excellent. I had an issue on an 18 month old pump/filter. Good advice was freely given on what to check. Following the checks that proved the pump was faulty Pondkeeper sent a replacement free of charge.
When I constructed the pond they were excellent at giving advice on the construction and what was was needed.
If only all companies acted this way. Pondkeeper set a great example of how to correctly look after a customer. Not only that their prices and delivery service are terrific too.
I maybe a grumpy old so and so but I can strongly recommend Pondkeeper.

Bought an expensive pond vacuum - deliberately went for the newer, supposedly better model with excellent ratings, however, it was pretty useless, spraying dirty water everywhere and when I contacted customer service they told me not to use the filtering bags?! Claimed that the product didn’t filter the water even though product PDF clearly says it does. Used product for less than 10 mins before it was clear it was rubbish but returns policy is if you have used it, you cannot return?! Waste of money and bad customer service. Avoid!

I have bought several items from Pondkeeper through the years. Always found them to be extremely helpful and quick to address any issues. I bought the SolarAir Battery 200 to aeriate the fish pond with air stones. The airlines arrived kinked. The senior sales administrator, Nick Hodgman sent out replacement airlines to me by next day delivery. This pond aeriator worked very well. Unfortunately, the air pump malfunctioned after 5 months of use. Yet again, Pondkeeper sent out a replacement without quibble. Thank you very much for such good customer service.

I purchase a pump for my pond in April last year the had no problems with the pump unit until last week were the UV light bulb broke ordered a few more then found out it was the UV filter that was broken it was under guarantee for 3 years so I contacted the company they were exceptional got a quick response and they are sending out a new UV filter just goes to show there are still some companies out there that do care for their customers I will be purchasing from them again when the need arises ??

I ordered some underlay in preparation to fit a new pond liner, previously purchased, however, when the time came to fit the new pond liner, using a third party, I was informed that the underlay purchased would not maintain the pond liners guarantee.

I messaged Customer Services explaining the issues I found myself in and that I had to purchase alternative underlay, and without hesitation or further correspondence, I was offered a full refund.

You really can not ask for more!!!

A pleasure to do business with, and I have no concerns in doing so again.

I have had the most exemplary customer service from Pondkeeper.
After years of purchasing from them and shipping to Italy, they have gone out of their way to make the experience pleasant and without complication.
Good products, great selection, reasonable prices

Fabulous customer service- had a pond pump for one season but it stopped working this year. Got in touch to just ask about spares but they offered to send a brand new free of charge replacement which arrived two days later. Absolutely excellent service so I would highly recommend them anytime.

Purchased an intalog freestanding pond, after a year developed a leak, pondkeeper gave advice on finding the leak once we showed them pictures of the leak they organised a new liner which was delivered the next day at no cost. You can only really judge a company when things go wrong and how they put things right so 5 stars for pondkeeper.

Comprehensive website pertaining to ponds and their care. Customer services were excellent right from the ordering to receiving of goods. Parcel was well packed. Good communication from DHL regarding delivery. I had an issue with one of my orders, and a replacement was expedited with next day delivery. Very pleased with this transaction.

Emailed Pondkeeper to enquire about a replacement part that I needed for my pond pump would be back in stock. As it was likely to be a few weeks until the part would be back in stock they offered to remove the part from a stock pump and despatch it to me.

Positive response to help a customer overcome a problem.